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Career Opportunities

customer service representativeCustomer Service Representative

For consideration, follow the link to complete the survey and submit your resume: Apply

Essential Duties:

  • Work on the phone and online with customers to help resolve their problems, teach them about our products and solutions, and improve their experience with our company.
  • Conduct online product demonstrations with customers.
  • Lead one-on-one online introduction and orientation sessions with new customers.
  • Become knowledgeable about our products and solutions and guide customers to be able to use them well.
  • Serve as first-line support for customers. When appropriate, elevate issues for further technical consideration.
  • Assist in provisioning and shipping product to customers.
  • Answer incoming phone calls and connect people with appropriate personnel.
  • Call customers to proactively ensure their satisfaction with our products and services.
  • Keep detailed records in CRM system.

Requirements:

  • Two years of experience working in customer service is desired – preferably in a technology and/or software environment. Training experience may substitute.
  • Significant desire to listen to customers and solve their problems.
  • High level of comfort extensively working on the phone with customers.
  • Proficient in using a computer and ability to learn and master our Internet-based software solution.
  • Content working on the phone a significant amount of time each day.
  • Organized and intelligent. Able to manage multiple projects and issues simultaneously. Comfortable working in a technology and software solution environment.
  • A High School Diploma is required. Some college work may be helpful.

Benefits

The successful candidate will earn a competitive salary, vacation and personal time, health insurance package including dental, life insurance, and long-term disability insurance.