We are happy to introduce our Customer Success Managers, Kelley and Stephanie! Many of you have probably heard from one of them already, but if you haven’t already, they’re here to help propel your business through their proactive outreach.
With everything we do, we keep the customer at the forefront of our minds to ensure the greatest satisfaction: this is why we introduced the Customer Success Manager.
Rhino Fleet Tracking has never taken customer service lightly, and this year we have taken the extra step to help larger accounts get the most out of our software.
After your purchase, Kelley and Stephanie are immediately alerted about accounts that they will be assisting in the onboarding process.
From there, they help every person on staff you need using the system get up to speed. To help you manage your account they’ll schedule orientations and training for your staff to make sure you know how to efficiently use the software.
There’s no limit to the amount of training you can receive, so even if someone on staff needs a little extra help they will be there to hold their hand all the way through.
For accounts they’re working with, they offer promotions throughout the year and let you know how your business can best take advantage of any new offers.
Often, you don’t even need to call them – they will help monitor your fleet and call to let you know what’s going on. This way you can always stay ahead of the game and be sure you are getting the most out of the Rhino Fleet Tracking software.
They are experts on your account and tackle every issue before you even know it’s there!
And the best part? Anytime you need help all you have to do is call one of them at 800-293-0420 and they’ll always be ready to help you. Call today just to say hi 😊