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Remarkable Customer Service

Remarkable Customer Service
October 19, 2018 Robin Miller

Remarkable Customer Service

Have you ever been frustrated when you call a customer service number only to be put on the hamster wheel of recorded messages, transfers, and holds? Rhino Fleet Tracking saw the need to break from this type of subpar service in the GPS tracking industry. This is why we have an actual person answer your call every single time the phone rings. Our top-notch customer service is one of the many reasons we can offer service without requiring a contract. With no contract requirement, we are focused on making all interactions a positive, convenient, and personalized experience.

Positive

There is simply no substitution for knowledgeable, human service. A huge part of what we do here at Rhino Fleet Tracking involves our commitment to reliably remarkable customer service. A recent survey by New Voice Media stated that, “The #1 reason people dislike calling companies: not being able to speak to a real person right away.” It is important to us that you are able to speak with a person when you call. You will never call us and hear: “Press 1, now 2, now 75.5 and repeat.” Additionally, while any member of our team can assist you when you call, if you prefer speaking with the same individual each time, we will do all we can to accommodate that request. We value your time and have set up our customer service process to promote efficiency.

Convenient

Our devices arrive ready to use right out of the box. Once you place an order with us, your order is out the door and on its way to you within 3 business days. We also include clear instructions and offer live product orientations along with online videos that you can access any time you need support. We know business owners and fleet managers need convenient access to resources. The ability to access detailed video training and online manuals, on your own schedule, is something many of our current customers appreciate.

Personalized

Our goal is to help you utilize our GPS fleet tracking services in a way that specifically benefits your business. That is why we are always glad to chat, answer questions, and have anytime online access to videos and instructions.  Recently, one of our team members used FaceTime with a customer when they were having trouble with their installation. That is definitely not something most GPS tracking customer service teams are doing to support their customers. GPS tracking provides value to a variety of industries, but its utilization varies from business to business depending on the goal of each organization. Our knowledgeable and empowered Customer Service, Sales, and Development teams know that business needs are not “cookie cutter” and are happy to assist you in implementing GPS fleet tracking in a way that saves you time and money.

Our remarkable customer service team will go the extra mile for your business. If you want more positive, convenient, and personalized GPS Tracking service, give us a call today at 1-800-293-0420.