Keeping your customers happy by using GPS Tracking on your service vehicles
As a consumer, nothing is more frustrating than sitting around waiting for a service technician to arrive to your home for a broken appliance, HVAC, internet, phone, etc… “We’ll have someone there between the hours of 8am and 5pm.” Oh, okay! I’ll just sit around waiting all day, I’ve got nothing but time. Then they call with “good news” to let you know that the window is now within 2 hours. Still, have to stay put. Can I take a shower? Take the dog for a walk? No, I have to stay glued to the house because the minute I go to do something besides stare at the front door is the minute the service tech will arrive. Of course, then they’ll pass me by because I’m not at home, forcing a reschedule for their earliest time (“Good news, we have an opening in two weeks!”) when I’ll have to take off work again to sit at home for 9 hours waiting. Oh, and in the meantime my issue still exists.
Maybe that’s a bit dramatic, but for many customers it a sad reality. The great news: there is an answer to better customer service in this situation. If you have proper GPS tracking devices on your service vehicles, you can know exactly where your technicians are located to give the next customer in line the exact time your technicians will show up at their home or business. Nothing generates new business like referrals from happy customers that received better-than-expected service! Even better, you can ensure your technicians are where they are supposed to be when they are supposed to be there, saving you stress and money.
And the best news for last, implementing a GPS tracking program like this is very inexpensive. Our fleet tracking devices start at $39.99 and our monthly gps tracking service is as low as$16.95 per month. That’s a small price to pay for the peace of mind of knowing exactly what your drivers are up to and to built customer trust and increase retention.
Don’t know where to get started? Our friendly sales representatives are here to help you customize your GPS tracking needs to your business. Just call us at 800-293-0420 or fill out the request form here.