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Building Trust Through Tracking

Building Trust Through Tracking
January 16, 2019 Robin Miller

Building Trust Featured

 

 

There are a lot of GPS fleet tracking skeptics in the world; heck, you may even be one of them. A lot of people have the misconception that tracking your company vehicles amounts to “spying”, and that you are somehow violating your employees’ right to privacy by tracking them.

More importantly, these people worry that this is how their employees will see tracking. When we speak to business owners, office managers, fleet managers and others about tracking, inevitably one concern comes up:

“Won’t my workers think I don’t trust them and quit?”

Logically, this seems like a valid concern, but our experience has been much different. As with any change in the workplace environment, the key to successful acceptance by the workforce comes down to one thing: communication. With proper communication from company leadership, the results of adding tracking to a fleet often bring about positive change across the board.

Here is what many of our customers report seeing when tracking is put in place:

  • If the employee was doing something wrong before tracking, they’ll either shape up, quit, or generate the evidence needed to get rid of them.
  • If the employee was doing nothing wrong, there’s a great chance they knew of others that were misbehaving and they’ll be happy to know that those others will be held accountable.

 A positive spin can make all the difference!

We like to suggest to our new customers that tracking can be a great tool for rewarding good behavior, not just punishing the bad. Offering bonuses, awards or extra perks to the drivers that perform the best is a great way to get buy-in from your top drivers, and even improve the behavior of some of the struggling drivers.

Remember, as we’ve discussed in previous articles and with few exceptions, tracking vehicles that belong to your company is completely within your rights just as tracking any other company property would be. It’s important to be understanding of your employees’ concerns but also firm in your conviction that tracking is what must be done and if an employee is resistant, there’s a very good chance that employee has been doing something they don’t want you to know about.

In the end, implementing tracking isn’t about your distrust of your workers, even if you have your suspicions. Rather, fleet tracking is about confirming that your employees are doing the great job you believe they are doing. Reinforcing that belief is what will allow you to trust your employees more than you ever could when you were just “taking their word for it.”